Why do fixes feel “obvious” only after someone shows them? This episode unpacks the e-commerce “ship-from-wrong” story to reveal how surfacing the causal unit, separating infinity work from one-offs, and simplifying where updates live create clarity and drive adoption.

Design zero-trust processes for knowledge work using the ACTS framework—Absorb, Choose, Take, Status to reduce micromanagement, close loops, and grow a stronger team community.

In this kickoff episode of The Process Debt Podcast, Chris and Toby unpack the idea of “process debt”—the everyday inefficiencies that slow teams down. From over-engineered metrics to missing rituals, they explore why discoverable, transferable work beats fancy dashboards every time, all in under 10 minutes.