The simple processes broadcast their failures. The complicated ones swallow them. So the debt collects exactly where you're least likely to be looking.

In a factory, waste is visible. You can weigh it, sweep it off the floor. Knowledge work doesn't give you that. In knowledge work, the waste is time and the insidious thing about time is that it disappears in ways that feel productive.

There is no such thing as an idealized user. We're all distracted, temporarily disabled, with lots of things competing for our attention and if there's one thing we've learned through decades of building software, it's that we have to design around that reality, not in spite of it." — Jon Yablonski

In a factory, defects pile up in a visible scrap bin. In knowledge work, they hide, inside meetings, decks, and inboxes. This piece shows how to define a clear spec, make outputs countable, reward accuracy over theater, and keep a visible “defect bag” so you can spot rework, shorten decision cycles, and slash process debt.