PROCESS DEBT 01

Discoverability

Tribal Knowledge

Invisible processes and hidden tribal knowledge that prevent teams from finding established workflows.

Understanding Discoverability

A Lack of Discoverability occurs when processes exist in silos, unindexed documentation, or purely within individual memory. Rather than leveraging verified existing paths, teams waste time recreating duplicate workflows or guessing correct procedures.

Key Indicators:

Heavy reliance on informal messaging channels to ask "how do I...?"
Redundant tools or workflows built independently by different teams.
Documented procedures buried in private drives without central indexing.

Sources:

Ackerman, M. S. (2000). The Intellectual Challenge of CSCW: The gap between social requirements and technical feasibility. Human-Computer Interaction, 15(2), 179–203. https://doi.org/10.1207/S15327051HCI1523_5

FIND MY FLOW

Conquer Process Debt and reach One-Peace Flow.

Process Debt.