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Your business doesn't need more "innovation." It needs to be more boring. 🥱
We’ve been conditioned to think 'boring' means stagnation, but in operations, boring is your ultimate competitive advantage. Just like sleep hygiene, a business without rhythm isn't an operation—it’s just noise. If you want to scale, you have to stop chasing complexity and start embracing the predictable. Because if a process isn't boring, it isn't ready to be automated.
Chris Terrell
Mar 62 min read
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The High Cost of Being Right: Prediction Markets, Process Debt, and the "Pyromaniac" Manager
Is the person saving the day actually the one who started the fire? In this episode of the Process Debt podcast, we dive into the world of prediction markets and why most businesses fail to evaluate the quality of their decisions. From "corporate pyromaniacs" who thrive on chaos to the mastering statistical bias. Learn why psychological safety is the missing ingredient in risk management and how a simple calendar trick can reveal if you’re actually a good leader—or just lucky
Chris Terrell
Feb 63 min read
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Judging Ourselves by Intentions, Others by Actions
We tend to judge ourselves by our intentions and everyone else by their actions. It’s a subtle bias that feels harmless, but it quietly creates process debt everywhere from missed emails to failed system implementations. It it time to unpack why intentions feel productive, why actions are uncomfortable, and how time, habits, and learning curves expose the gap between the two. Turns out, most treadmills don’t fail we just never turn them on.
Chris Terrell
Jan 103 min read
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Simplifying Complexity in Business Processes and escaping the Dunning-Kruger Effect
Most process debt doesn’t live inside silos; it piles up in the voids between them. Systems can be green while the customer experience is red. Escape the Dunning-Kruger trap by going to see the work, inspecting handoffs, and embedding a report inside every ritual so motion turns into measurable outcomes.
Chris Terrell
Feb 14, 20252 min read
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