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Organizations rarely die from one bad system. They bleed from dozens of forgotten ones. Define the job, assign an owner, and ship one Fix-It Friday win every week until the zombies starve.

Most orgs polish their silos and ignore the white space between them—the handoffs. This Fix-It Friday argues the real gains come from mapping seams, aligning incentives to system outcomes, codifying the handshake (“If you give me X…I deliver Y”), and automating guardrails so it’s hard to do the wrong thing and easy to do the right one.

Factories turn potatoes into perfect fries with standards and sensors; your QBRs should work the same way. Stop treating recurring work as bespoke. Define the parts (fields), run the ritual (cadence), and auto-generate the report (proof). Free your team’s brain from decisions, not slide design, and watch process debt stop compounding.

When your customer’s process is messy, don’t chase perfection, ship an early draft, prime with a “chef’s recommendation,” and lock the success sentence first. Clarity beats speed, then enables it.

Why do so many change programs flop? Because we launch them without a clear game, ignore our cohort reality, and underfund the “soft” work that makes adoption real.